Welcome to The Holiday House Decor FAQ page! We’re here to help you create magical holiday memories with our unique decorations. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you need further assistance, feel free to reach out to our friendly customer care team.

Product Questions

What types of products do you offer?

We specialise in high-quality holiday decorations, including Decorative Trees, Ornaments/Tree Decorations, Partyware, and Wreaths & Garlands. Each piece is carefully selected to bring elegance and charm to your seasonal celebrations, featuring craftsmanship and timeless designs.

Are your products suitable for outdoor use?

Many of our decorations are designed for indoor use to preserve their delicate details. For outdoor options, please check individual product descriptions or contact us for advice—we want your holiday display to shine safely!

Do you offer custom or personalised items?

Currently, we focus on our curated collections, but we occasionally introduce limited-edition pieces. Follow our updates for new arrivals that might add a personal touch to your decor!

Delivery & Shipping

What are your delivery options and costs?

We offer two shipping methods to bring the holiday spirit to your doorstep:

  • Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch. Includes full tracking for peace of mind.
  • Free Shipping: For orders over £50, shipped via EMS, delivered within 15-25 business days after dispatch. Perfect for budget-friendly planning!

How long does order processing take?

We take 1-2 business days to process your order, ensuring each item is meticulously packaged to protect its beauty during transit. You’ll receive a notification once it’s dispatched.

Do you ship internationally?

Yes! We ship worldwide, excluding select remote areas in Asia and other locations. Please note that customs fees or import duties are the customer’s responsibility and aren’t included in shipping charges.

Can I track my order?

Absolutely! For Standard Shipping, we provide full tracking through DHL or FedEx. For Free Shipping via EMS, tracking may be available depending on the destination—check your dispatch email for details.

Payments & Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is encrypted for safety.

How do I create an account?

You can set up an account during checkout! It lets you track orders, save favourites, and enjoy a smoother shopping experience. We’ll guide you through the simple process.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your data. We never share your details with third parties, so you can shop with confidence.

Returns & Refunds

What is your return policy?

We want you to love your holiday decor! If you’re not satisfied, you can return items within 15 days of receipt. Products must be in original condition with packaging. Please contact us at [email protected] to initiate a return.

How do I request a refund?

Once we receive and inspect your return, we’ll process the refund to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the item was faulty.

What if my item arrives damaged?

We’re sorry to hear that! Contact us immediately at [email protected] with photos of the damage, and we’ll gladly replace it or issue a refund.

General Inquiries

How can I contact customer service?

Our customer care team is here to help! Email us at [email protected] for any questions—we aim to respond within 24 hours.

Where is The Holiday House Decor based?

We’re located at 77 Moy Road, Armagh, GB CH7E 4NR, and we serve customers globally (except remote areas). Our team is dedicated to spreading holiday cheer from our home to yours!

Still have questions? We’d love to hear from you! Reach out at [email protected], and let’s make your holidays unforgettable.

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