Term and Conditions

Last Updated: [Insert Date]

Welcome to The Holiday House Decor. By accessing our website at christmashousestore.com and making a purchase, you agree to be bound by these Terms and Conditions. We’ve crafted these terms with the same care and attention to detail that we apply to curating our holiday collections.

1. Website Use and Access

Our website is intended for personal, non-commercial use. You agree to use our site lawfully and not to:

• Use our site in any way that breaches applicable local, national, or international laws
• Copy, reproduce, or distribute any content without our express permission
• Transmit any data that contains viruses or other harmful programs
• Attempt to gain unauthorized access to our systems

2. Account Registration

While not required for browsing, creating an account enhances your shopping experience. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current personal information
• Notifying us immediately of any unauthorized use of your account

3. Products and Services Description

We take great care in presenting our holiday collections accurately, however:

• Product colours may vary slightly due to monitor settings and lighting conditions
• We reserve the right to modify product specifications without prior notice
• All measurements are approximate
• Personalised items are made specifically for you and cannot be returned unless faulty

4. Ordering and Payment Terms

Order Process

When you place an order, you are making an offer to purchase which we may accept or decline. Order acceptance occurs when we send your order confirmation email.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted systems. We do not store your full payment card details.

Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions, though orders already accepted will be honoured at the price quoted.

5. Shipping and Delivery

Order Processing

Each order is carefully prepared with the dedication it deserves. Please allow 1-2 business days for order processing before your items ship.

Shipping Methods

• Standard Shipping: £12.95 via DHL or FedEx, delivery within 10-15 business days after shipping
• Free Shipping: Available on orders over £50 via EMS, delivery within 15-25 business days after shipping

Delivery Areas

We deliver worldwide, excluding some Asian regions and remote areas. Delivery times are estimates and may vary depending on destination and customs processing.

Risk and Ownership

Risk of damage or loss to products passes to you upon delivery. We retain legal ownership of products until full payment is received.

6. Returns and Exchanges

We approach your complete satisfaction with the same attention to detail and care that goes into selecting our holiday collections.

Return Timeframe

We gladly accept returns and exchanges within 15 days of your receipt of items.

Return Conditions

To be eligible for a return or exchange, your item must be:

• In original packaging with all tags attached
• Unused and in the same condition as received
• Accompanied by your original order confirmation or receipt

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Personalised or monogrammed ornaments
• Opened partyware sets where seals have been broken
• Final sale items (clearly marked at time of purchase)

Refund Processing

Refunds will be issued to your original payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Original shipping fees are non-refundable, unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of The Holiday House Decor or our content suppliers and is protected by international copyright laws. You may not use our intellectual property without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, The Holiday House Decor shall not be liable for:

• Any indirect, special, or consequential losses
• Business losses (including loss of profits, revenue, contracts, or data)
• Any delays or failures in delivery beyond our reasonable control

Our total liability to you for any claim shall not exceed the purchase price of the products in question.

9. Customer Responsibilities

As our valued customer, you agree to:

• Provide accurate and complete information when placing orders
• Review your order details carefully before completing purchase
• Inspect products upon delivery and notify us immediately of any issues
• Use products in accordance with any provided instructions
• Comply with all applicable laws and regulations

10. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our site, you consent to such processing.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our site after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

Thank you for choosing The Holiday House Decor to help create your magical holiday celebrations. We’re honored to be part of your special moments.